Helloo! This might be a bug or a glitch. Make sure you put the correct minecraft IGN and not your forums IGN. Feel free to make a donation issue email by sending an email to [email protected] using this specific format in the following thread: https://mccentral.org/community/threads/donation-issues.136/ and you will get a reply as soon as possible by an admin. Otherwise, consult with a staff member to resolve your issue. Have a great day/night!