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says im using a vpn

Discussion in 'Support Forums' started by Gleam, Aug 31, 2020.

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  1. Gleam

    Gleam

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    cannot connect as it says im using a vpn or proxy when i am not.

    i have never played on the server but would like to as i have friends who play it.

    ign: Gleam
     

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    #1 Gleam, Aug 31, 2020
  2. KierenBoal

    KierenBoal

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    KierenBoal
    Hey Gleam,

    Its highly likely that you are using a VPN or Proxy.
    Please disable your VPN or Proxy to play.
    If you are using a VPS, don't.
    If you are using a shared cloud gaming instance, don't.
     
    #2 KierenBoal, Aug 31, 2020
  3. Gleam

    Gleam

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    I am not using any of the above. Please could you whitelist me.
     
    #3 Gleam, Aug 31, 2020
  4. Rev3rse

    Rev3rse

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    Rev3rse
    Sometimes, players are flagged by the VPN lock inaccurately and are unable to join the server despite the fact that they are not actually using a VPN. First, you should try restarting your router as this can fix the problem in most cases. If the problem persists after resetting your router, a Senior Moderator can whitelist you if you are inadvertently flagged. Please use our Discord #support channel to contact a Senior Moderator (@Senior Moderator in the channel and ask for a DM) or feel free to DM me directly (Rev3rse#2516) and I can forward the relevant information to a Senior Moderator. You will be asked to submit a screenshot to prove that you are not using a VPN when receiving this error.
     
    #4 Rev3rse, Sep 7, 2020
    ThorKingOfAsgard likes this.
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