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Charged card but did not receive keys

Discussion in 'Support Forums' started by Cubestake, Jun 26, 2024.

  1. Cubestake

    Joined:
    Jun 4, 2021
    Messages:
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    Hi,
    I attempted to buy 5 mythical keys. It charged my card the 25$ but I did not receive them. Tried logging in and out of mcc and still no keys. If you need proof of transaction I can send whoever proof.

    Thank you,
    Cubestake
     
  2. Cubestake

    Joined:
    Jun 4, 2021
    Messages:
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    Likes Received:
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    I did do the transaction again and this time it went through but now i have two charges where one did go through and the other didnt. the first one (where it went through but I didn’t receive the keys) I used Apple Pay. The second one I used PayPal (it’s linked to the exactly same card as the Apple Pay but the pay pal transaction I did receive the keys.) so if I can just get a refund and or the keys for the first transaction that’d be great. Honestly which ever one is easier for you.
     

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