Can't upgrade my rank

Discussion in 'Support Forums' started by Optimus42, Sep 28, 2020.

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  1. Optimus42

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    Optimus42
    So I have the lapis rank and i'm trying to upgrade it to the emerald rank but when I go to shop it claims I don't have It pls fix

    Lapis ----> Emerald


    Upgrade Your Lapis Rank To Emerald
    (Will Only Work If You Currently Have Lapis Rank)





    You do not have the required rank to purchase this upgrade.



    When I do in fact have the rank
     
  2. Heya

    This may occur if you are spelling your name wrong into the system (or you should give it some time to process).
    Try to do this:

    1. Give some time
    2. Log out from buy craft and re log in
    3. Enter exactly (the correct name)
    4. Try to upgrade

    If this doesn't works I suggest you to submit a donation issue ticket which you can do so by clicking this link:
    https://mccentral.org/community/threads/donation-issues.136/


    ~Thanks!
     
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