I just bought my little brother the coal rank. Money came out of my bank account for it and everything. He's tried closing and opening minecraft again to see if it needed the refresh, but still no rank. I don't know what to do at this point except post something here. Thank you.
Hey there, The rank can take up to 15 minutes for it to show up in-game. If it exceeds that, double check that you bought it to the right account. Either way, submit a donation issue following the guidelines here and your issue can be resolved with the admins.