Updating the CR System

Seeing as the minigames and server anticheat are undergoing a complete revamp soon, I decided it would be fun to discuss some changes to the chatreport system on MCC. While not as important or requested as the minigames and anticheat updates, making changes to the CR system would help the community just as much, if not more.
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Removing the cooldown: Most of us who use /chatreport know the headache of seeing multiple people breaking the chat rules, and having to wait multiple minutes to report them all. The 60-second cooldown on chatreporting players only blocks good-intentioned users from chatreporting rule-breakers, and those who wish to cause trouble are largely unaffected.

Deny message: When a chatreport is denied, you don't get a lot of information. You are told the chatreport was denied, the report ID and given a link to the rules. Report IDs are useless for regular players, and even staff members can search for reports using a player's name. The chatreport denied message would be much more useful if a reason was also provided. This would also discourage players from reporting gameplay offences using the chatreport system, because they are specifically told they can't report players using this method.

Ability to check chatreports: At this time, players need to ask a staff member to check their chatreports. This process can be lengthy, and it may take time for the staff member to respond, if they do respond. It would be much easier to allow users to simply check their own statistics. This has been done before, with /minutes shifting to /playtime, and I hope to see it again with /chatreport.

Report database: Right now, report IDs are useless. As I said before, it serves no use for players, and it's only used to deny or accept reports as a staff member. Asking a staff member who denied your chatreport, in order to discuss what happened, can be very messy. Of course, you need to ask a staff member to check, and they can still deny your request. A database similar to the punishment system should be implemented, where a report ID can be entered and the following information is returned: User chatreported, reason for chatreport, accepted/denied, who accepted/denied, and detailed reason if denied. For example:

Zonafer : Spam : Denied by Rocketman430 : Not spamming

Clarify reportable offences: Many players use the CR system to report explicit names, skins and gameplay offences. The big problem; these offences can't be reported with /chatreport. I would love to see a warning message appear when you are about to make a report on a player, confirming the report and informing the player what offences cannot be reported via chatreport.

Extended chat logs: Make CRs record the following chat messages of the reported player (upto 5 minutes); if a player says something more damning after the report is created, this way it is also recorded and the player can be punished appropriately.
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Thank you for reading my post. If you have any questions, concerns or other ideas, please let me know! Have a lovely day :)​

 

I do agree it would open the floodgates for troublemakers to start spamming reports, but I also feel the cooldown needs to be at least relaxed a bit. In the case of bot attacks, players flooding chat together, or just multiple rule breakers in the same place, something has to be done quickly before the situation escalates. Perhaps a 30-second cooldown would be better for the server as a whole? It would still be somewhat of a deterrent for those looking to cause trouble, and let honest players chatreport twice as fast.

I see what you mean, but at the same time, it's not really a concern. I understand things have almost certainly changed since I was staff, and the server is much busier than usual, but it's not too much trouble to add in a quick "not spamming" or "hackers cannot be reported with CR" after the command to deny a chatreport. It is a bit more work than before, yes, but it would ultimately lower the volume of reports coming in as players better understand what counts as a chat offence and what does not.

I feel like there would only be a select group of players who would cause such issues. I understand it would be an extra burden on the staff team, but at the same time, I don't know of many people who would add a staff member, then rant in their DMs and risk getting muted over a single chatreport. As you also said, the reports team denies reports every single day, but it is very rare for someone to come to them and start complaining about their report that was denied; even when they do ask, it's almost always for a polite second opinion. It is a concern in theory, but in practice I don't see many people actually following through.

In terms of forums report tickets, the chatreport system was added in order to encourage players to report chat offences, as most people decided the trouble of creating a forums report was too much trouble for a spammer. I feel like asking players to just use the forums if they can't chatreport is a little unfair, because they're already helping the server. Telling the playerbase no changes can be made just because discourages people from wanting to help in the first place.

I also see where you're coming from with this one, but I also believe it is not a major concern in 90% of cases. When a player is chatreported for something blatant like spambot or explicit convo, most of the previous messages are more than enough evidence to prove they did something wrong. In some cases, the player says more explicit or damning things after the report has been created, and as we all know, players cannot be chatreported for 10 minutes after a report was submitted. This sort of "proactive" logging would allow staff members to catch these later messages and punish for them, if they even need to read that far into the CR data.

Thank you for your replies. :)​