I was trying to purchase keys I talked to my bank already they said it's not on their end they don't see any transactions
Sometimes if you also enter your other details incorrectly like email and such it can mess with tebex and they'll say your transaction was declined. if you're using PayPal instead of a card, make sure your PayPal is verified, as sometimes PayPal will decline transactions if they cannot verify if the account holder is over 18 years old.
Hiya, If you've checked that all of your information is correct, you may need to contact Tebex directly. Unfortunately we're not able to offer much help beyond that. If Tebex is unable to find the source of the issue, I encourage you to create a support ticket in our community discord and we can try to offer you further assistance.
you need to click on the NPCS in order to generate them first. they will not exist unless you interact with the NPCs first.