Dismiss Notice
To celebrate the launch of our Skyblock reset, we are hosting a 40% Flash Sale over on our Webstore.

MIssing an Item I donated for

Discussion in 'Support Forums' started by MondoChief, Feb 12, 2021.

Thread Status:
Not open for further replies.
  1. MondoChief

    MondoChief

    Joined:
    Feb 12, 2021
    Messages:
    3
    Likes Received:
    0
    Just bought emerald rank and a mythical key, after relogging, I received the rank, but I still have yet to get the key, im not sure if theres any way to fact check that I didnt get a key, but im hoping someone can help with this
     
    #1 MondoChief, Feb 12, 2021
  2. Nikki_

    Nikki_

    Joined:
    Jul 23, 2019
    Messages:
    453
    Likes Received:
    1,050
    Nikki_
    hey there!
    if you bought the key very recently (within the past half an hour) I'd suggest waiting a little while to receive it. After 20-30 minutes if you have still not received it, please have a look at this forum post and create a donation email. You will either get your money back, or the key will be given to you manually.

    Take care!
    -Nikki
     
    #2 Nikki_, Feb 12, 2021
  3. SplatBerry

    SplatBerry

    Joined:
    Sep 8, 2019
    Messages:
    277
    Likes Received:
    535
    SplatBerry
    As it’s been many hours, have you gotten it?
     
    #3 SplatBerry, Feb 12, 2021
  4. MondoChief

    MondoChief

    Joined:
    Feb 12, 2021
    Messages:
    3
    Likes Received:
    0
    no I have not, I emailed support but am still awaiting a response
     
    #4 MondoChief, Feb 12, 2021
  5. CatBoyFable

    CatBoyFable

    Joined:
    Dec 28, 2019
    Messages:
    117
    Likes Received:
    312
    fablesoul
    It takes a few days for support to email back regarding donation issues. There’s only one person who handles these emails and many people buy from buycraft. Nevertheless, I’d wait 5-7 days to hear a response back and if nothing has been solved either ask an admin for help or shoot another email.
    Take care,
    Fable.     ​
     
    #5 CatBoyFable, Feb 14, 2021
  6. AlexMarkey

    AlexMarkey

    Joined:
    Jun 16, 2019
    Messages:
    614
    Likes Received:
    3,303
    From what I can see, your key has now been processed.
    We were having a few issues yesterday with key purchases processing, however all were processed instantly once we resolved the issue.
     
    #6 AlexMarkey, Feb 14, 2021
  7. MondoChief

    MondoChief

    Joined:
    Feb 12, 2021
    Messages:
    3
    Likes Received:
    0
    Thanks! Really appreciate it
     
    #7 MondoChief, Feb 14, 2021
  8. Nikki_

    Nikki_

    Joined:
    Jul 23, 2019
    Messages:
    453
    Likes Received:
    1,050
    Nikki_
    Question Answered - Thread Locked​
     
    #8 Nikki_, Feb 14, 2021
(You must log in or sign up to post here.)
Thread Status:
Not open for further replies.

Minecraft Central Store | Powered by Xenforo | Minecraft Central Rules
The MCC server is in no way affiliated with Mojang, AB. Nor should it be considered a company endorsed by Mojang, AB.