When i was a lot younger, I played on this server every day for at least 4 hours, and one day I ended up getting a rank because they were on sale. At this time, I payed on my office pc instead of my current laptop, and I only played survival server. So after i got it, I restarted my game, got back in to mcc, and jumped into survival. I was so happy i saw my rank, and t was the only thing i though about for days. At this time, i didn't really spend time in the lobby or mini games, I didn't see any problems. Then i eventually decided to jump into a ctf, and noticed my rank was missing when i typed in chat. I found a mod in one of the lobbies and told them about the situation. i don't remember what their name was but they told me to make a forums report. At the time I was so young so I didn't know how to do that, so until i stopped playing minecraft, i just played survival and other servers such as kitpvp or prison. I've tried logging out and back in, relaunching the game, and even uninstalling. If i could get some help on how to go about fixing this that would be amazing. Thanks for your time.
Hey There, I already met with you in game, so now that you have the screenshots showing your full screen, whereami and proof you're going to want to make a bug report on the forums. Since there isn't really anything a player or staff member can do. Make the report here. And it should be dealt with by the owner or someone on quality assurance. They should be able to help you from there! Hope this helps!